Quality Analyst: Elevate Customer Experience & Quality

Posted 4 days ago

taskusSan Antonio (TX)

Quality Control AnalystsTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

TaskUs, Inc. is seeking a Quality Analyst to perform audits and evaluations across customer interactions. You will ensure monthly and weekly targets are met while upholding quality standards and policy adherence. In this role, you will audit calls, coach teammates, report performance, and partner with Team Leaders to improve metrics. A degree is preferred and Excel/Sheets skills are required. #J-18808-Ljbffr

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.