CX BPO & WFM Programs Manager (Hybrid Remote)

Posted 18 days ago

rent runwayNew York (NY)

General and Operations ManagersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

Rent The Runway is seeking a Manager, CX BPO, WFM & Programs to enhance the quality of service in our Customer Experience team. You will manage the BPO program, ensuring seamless coordination and optimal labor planning while driving key performance improvements. The ideal candidate has 4+ years of management experience in a service-oriented environment, is data-driven, and possesses excellent communication skills. Benefits include paid time off and comprehensive health coverage. #J-18808-Ljbffr

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