Patient Service Representative

Patient Service Representative Liberty Hospital Urgent Care Shoal Creek Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions Pre-Visit Scheduling: Schedule internal and external incoming department referrals. Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. Maintains extensive knowledge of appointment types, locations, providers, and specialties. Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. Preauthorization of clinic specific visits and procedures as needed. Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. During Visit Standard Check-In: Responsible for high volume patient clinic check in/out and phone reception – following health system standards. Secures patient signatures for consent and financial forms. Follows and completes all standard registration documentation and scanning process in the Health System EMRResponsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. Assist patient with MyChart activation and support. Responsible for outpatient clinic direct rooming Responsible for supporting patient through self-check-in utilizing MyChart and the EMRPost-Visit (Check-out/Follow Up Scheduling): Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. Assist patient with MyChart activation and support. Ensure proper front desk coverage until last patient is dismissed from the clinic.