Store Manager

Key Responsibilities: Lead and support the sales team while maintaining a visible presence on the retail floor. Establish sales objectives, communicate priorities, and monitor progress toward team goals. Oversee customer walk-ins, reservations, and scheduled experiences. Monitor inventory levels, back stock, product replenishment, and new merchandise. Review incoming shipments and invoices to ensure products are accurately received and processed. Maintain a clean, organized, welcoming, and fully operational store environment. Address customer and employee concerns professionally while ensuring company policies are followed. Respond to private event inquiries and customer emails in a timely manner. Develop local outreach opportunities, including fundraising and community partnerships. Prepare and distribute weekly store updates and performance recaps. Review and approve timecard adjustments as needed. Monitor customer reviews and identify opportunities to improve the guest experience. Maintain accurate deposit records and ensure required documentation is current. Keep ordering information updated and maintain appropriate product levels. Build employee schedules at least two weeks in advance while ensuring appropriate staffing coverage. Coordinate required banking and invoice-processing activities. Support and/or host private events and promotional pop-up experiences each month. Provide coaching, direction, and day-to-day support to team members and key holders. Assist with other store operations as needed to ensure a successful customer and employee experience. Qualifications2–4 years of retail management or comparable leadership experience. Previous experience managing a team of approximately 10 or more employees preferred. Strong understanding of retail operations, sales, and customer service. Experience leading teams in a fast-paced, customer-focused environment. Strong organizational and problem-solving abilities. High-energy, self-motivated approach with the ability to take initiative. Comfortable making decisions and taking ownership of store operations. Proficiency with Google Workspace, email, internet-based systems, and other standard business technology. Bachelor's degree or equivalent combination of education and relevant experience. Must be comfortable working onsite and maintaining flexibility during busy retail periods. Must be able to bend, reach, and stretch to access merchandise and regularly move throughout all areas of the store. Ability to lift, carry, and move items weighing up to 50 pounds.

Salary: $60,000–$62,000 annually

Location: Reston, VA — onsite

Hours: 40 hours per week

Overtime: Not eligible

Start Date: ASAP

Interview Process: Two rounds

Team: Approximately 5–7 sales staff, including 3–4 key holders

Availability: Must be available during peak business periods, including weekends and some holidays PerksLeadership opportunity within an experiential retail environment Opportunity to make a direct impact on store performance and team culture Hands-on role with a variety of retail, hospitality, event, and community-focused responsibilities Opportunity to develop and lead a customer-focused team