Enterprise AI Solutions Lead - Ecommerce
gorgiasMillbrae (CA)
About the role
Gorgias is hiring an AI Solutions Manager, Enterprise to partner with a portfolio of ecommerce merchants and guide product adoption, automation maturity, and long-term success. You’ll drive AI-powered workflows, optimize support operations, and align Gorgias with customers’ business goals. You will collaborate with Sales, Product, and Support teams to deliver customer outcomes, monitor health, and support renewals for growth opportunities.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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