Customer Service Representative

Customer Service RepresentativeAs a Customer Service Representative on the NC team, you will serve as a first point of contact for our agents, delivering accurate and efficient support across all personal lines insurance transactions in a dynamic, high-volume contact center environment.Key Responsibilities Include:Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverageProvide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environmentAssume ownership and timeliness in handling agent requests in an efficient, accurate and professional mannerDemonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the callerLearn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiriesMaintain established levels of productivity, service, and quality standards within a fast-paced call centerWorks collaboratively with team members, and business partners to provide a quality experience for our agentsResponsible for cross selling coverage to round out accountsAbility to work 40 hours a week on scheduled shift between the hour 8am-5pm EST; work overtime as neededComplete additional tasks and other projects/duties as assignedThe pay range for the role is $34,000 to $57,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filledQualificationsStrong decision-making velocity in a fast-paced, high-volume phone contact center environmentOutstanding, effective, and service focused communication skills, both verbal and writtenProficient in computer skills, multi-application navigation and multi-taskingExperience in a high-volume contact center with a strong focus on superior service is a plus!Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partnersTrack record of success in managing competing demands, and problem solving while on the phone with customersProperty and Casualty insurance experience a plusChubb's ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class serviceMinimum of high school diploma or equivalent; college degree or currently pursuing is a plus!About UsChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.