Director of Client Success

Posted yesterday

virtual vocationsDenver (CO)

Project Management SpecialistsDirect Health and Medical Insurance Carriers

SENIORITY

Manager

About the role

Leading the Client Success and Technical Account Management functions, the full-time remote Director of Client Success will develop strategies to enhance client retention, satisfaction, and expansion while coaching teams and managing high-impact client engagements. Key responsibilities Lead, coach, and develop the Client Success and Technical Account Management teams to enhance performance and accountability Develop and execute the Client Success strategy, including client health monitoring and risk identification Collaborate with Sales and cross-functional teams to identify and support client expansion opportunities Required qualifications 7+ years of experience in Client Success, Account Management, or related functions within technology or B2B SaaS 3+ years of experience leading Client Success or Technical Account Management teams Proven track record in developing client retention and expansion processes Experience managing strategic client relationships and participating in complex client engagements Strong understanding of Client Success metrics and the ability to use data to inform business decisions

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.