Quality Analyst
virtual vocationsDenver (CO)
About the role
Collaborating with business leaders, the full-time remote Quality Analyst will develop, implement, and monitor processes to audit key performance metrics, ensuring high service quality and associate success within the pharmacy operations.
Key responsibilities:
Conduct evaluations of inbound/outbound interactions to assess empathy, communication, accuracy, compliance, and process adherence
Identify trends and systemic barriers affecting patient experience and associate performance
Partner with Training & Development to align quality assurance findings with curriculum design and coaching tools
Required qualifications:
High School diploma or equivalent required; Bachelor's degree or equivalent experience strongly preferred
Experience in call-center quality assurance, performance evaluation, or pharmacy operations strongly preferred
Familiarity with Calabrio or similar quality management tools preferred
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required
Ability to support compliance program objectives and interact cooperatively with colleagues
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.