Customer Support Representative / CSR

Posted today

mmc groupArlington (VA)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

Customer Support Representative Arlington, TX | Temp-to-Perm Position Details Are you an experienced customer service professional who enjoys solving problems, managing customer relationships, and keeping orders moving smoothly? Our client, an established wholesale seasonal décor and gift company, is seeking a Customer Support Representative to join its Arlington, TX team. This is an excellent temp-to-perm opportunity for someone who thrives in a fast-paced environment and takes pride in delivering responsive, professional customer service. In this role, you will serve as a key point of contact for customers, assisting with orders, product availability, pricing, shipping, returns, damage claims, and account-related questions.

What You'll Do:

Respond to incoming customer calls regarding products, pricing, availability, shipping dates, orders, returns, damages, and general account questions
Provide prompt and professional responses to customer emails and web inquiries
Accurately enter and process customer orders
Coordinate product returns and damage claims
Make outbound calls regarding orders, account needs, and follow-up items
Research customer questions and partner with internal departments to resolve issues
Maintain accurate and current customer account information
Document of customer interactions, updates, and resolutions
Support the company's Dallas showroom order desk during scheduled market events
Build positive customer relationships through professional, service-focused communication

What We're Looking For:

2-5 years of customer service experience, preferably in customer support, a call center, order management, or a similar environment
Experience supporting customers in retail, wholesale, distribution, or consumer products preferred
Home décor, seasonal products, gifts, furnishings, or related industry experience is a plus
Experience with order entry, returns, damage claims, shipping questions, or product inquiries strongly preferred
Proficiency with Microsoft Excel, Word, and PowerPointStrong written and verbal communication skills
Excellent organization, attention to detail, and follow-through
Strong problem-solving and customer resolution skills
Ability to prioritize multiple requests in a fast-paced environment
Collaborative approach with the ability to work effectively across departments
Ability to travel locally to the Dallas showroom during scheduled market events
EducationHigh school diploma or equivalent required.
If you have strong customer service experience and enjoy being the person customers can count on to get answers and resolve issues, apply today to learn more about this opportunity!
Throughout the past 35 years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.comBenefits with MMC GroupMMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job! MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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