Resident Relations Coordinator

Resident Relations CoordinatorDenver, CO.Your role at YESYou will be the primary contact for all community correspondence coming into the Home Office, both via email messages and phone calls and will be tasked to formulate a resolution by working with both the community and regional management teams. This is a unique role where you could find yourself performing various analytics to understand the root cause of certain recurring issues and partner with both operations and field leadership to develop sustainable solutions.What You Will Do Every day:Respond to residents via phone and emailFacilitate proper escalation to both community and regional leadersPartner with home office team members to address and resolve issues at the community levelTo thrive in this role, you must have the following:Excellent communication skills keeping service top of mind with all internal and external customers.Ability to continuously demonstrate a courteous and professional tone – both written and verbal.Bilingual in English/Spanish preferredFlexible, adaptable, and able to stay composed under pressure.Strong attention to detail, great organization skillsSALARY RANGE: $23.00 to $25.00 hourly, plus quarterly bonusYour safety matters to us. To protect yourself from potential scams, remember that Yes Communities recruiters only contact you from @yescommunities.com email addresses. Be cautious of emails from other domains. Legitimate Yes Communities recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit yescommunities.com/careers/ directly for confirmed position openings.The YES DifferenceCompetitive salary | Comprehensive health benefits | Life, long and short-term disability insurance | 401(k) with company matchYES I can help * YES We are a team * YES We add value * YES We build communityYES Communities is an Equal Opportunity Employer