Social Media and Community Manager

Job ID: 26-33613

Pay Range: $45/hr - $57/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities: Social & Community team operates 24x7 online, representing the brand on the front lines of the internet, helping to shape public conversation, build community, scale support, and protect brand reputation. You’ll find us on YT, X (Twitter), Reddit, Discord, and Play Store, and YT’s official Product Help Communities. We have deep expertise in public community engagement, UGC programs, social care, social media crisis response, social intelligence, incident management, and operational excellence. We are looking for a Social and Community Manager to support the engagement strategy for critical product launches. You’ll support the delivery and strategy for Go-to-Market (GTM) launches, from planning and prioritization, to content development for multi-channel communications. Personally draft and publish high-impact external communications, including Forum Posts, Social Posts, App Store Reviews, Educational Campaigns, and more in close collaboration with PR and Marketing partners. Champion the voice of the user for your product areas by systematically identifying, analyzing, and reporting on product launches, top community feedback themes and support trends to inform product roadmaps and content optimization opportunities. Increase UGC content and peer-to-peer community connections by growing our YT Product Expert Program Key Requirements and Technology Experience: 4 years of experience in journalism, public relations, internal or executive communications, or a related field. Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.