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David Careers

CX Analytics & Reputation Specialist

Posted 15 days ago

lhhPortland (ME)
Market Research Analysts and Marketing SpecialistsMarketing Research and Public Opinion Polling

SENIORITY

Senior

SALARY

$28.00-$32.00 per hour

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About the role

LHH Recruitment Solutions is seeking a CX Analytics & Reputation Specialist for a growing organization based in La Mesa, San Diego. This is a fully remote, temp-to-hire opportunity available on either a part-time schedule of 25–30 hours per week or a full-time schedule of 40 hours per week. Candidates must reside in San Diego County. The ideal candidate is analytical, detail-oriented, and passionate about customer experience, online reputation management, and using data to improve customer satisfaction.
Responsibilities:
  • Monitor and analyze customer feedback, online reviews, surveys, and customer experience metrics across various platforms
  • Track customer sentiment, identify trends, and provide insights to improve service quality and customer satisfaction
  • Manage online reputation platforms and assist with responding to customer reviews and feedback in a professional manner
  • Prepare reports, dashboards, and presentations highlighting customer experience trends, performance metrics, and areas for improvement
  • Collaborate with internal teams to identify recurring customer concerns and recommend process improvements
  • Maintain accurate records of customer feedback, analytics, and reputation management activities
  • Support initiatives focused on improving customer engagement, retention, and overall brand reputation
Qualifications:
  • Previous experience in customer experience, analytics, reputation management, or a related field
  • Strong analytical, organizational, and problem-solving skills
  • Proficiency with Excel, reporting tools, and customer feedback platforms
  • Excellent written communication and attention to detail
  • Ability to work independently in a fully remote environment
  • Assignment Details:
  • Contract to hire role
  • OnsitePart-time 25-30 hours or Full-time 40 hours
  • Located in La Mesa, San Diego
Compensation: $28.00-$32.00 per hour DOEIf you meet the qualifications and are interested in this opportunity, please apply now — we are conducting interviews immediately! Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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