Retail Sales Associate
ups store 7420Tampa (FL)
About the role
Retail Associate The UPS Store is seeking a dependable and customer-focused Retail Associate to join our team. This role is primarily customer-facing, assisting clients with shipping, printing, and other business service needs while delivering a consistent five-star customer experience. This location also supports a hotel and conference environment, so the role includes assisting hotel guests and handling package deliveries for guest rooms and meeting spaces. The ideal candidate is professional, detail-oriented, able to take direction well, and comfortable working in a fast-paced retail and hospitality setting. Previous experience at The UPS Store is highly valued but not required.
Core Responsibilities:
Provide exceptional customer service and maintain a five-star service experience for every customer Assist customers with shipping, packaging, printing, and retail products Serve hotel guests and conference attendees with business center and shipping needs Process transactions accurately using the point-of-sale (POS) system Accept, organize, and distribute incoming packages and shipments Coordinate package retrieval and delivery to hotel guest rooms and meeting spaces when required Answer customer questions and guide them through available services Maintain a clean, organized, and professional store environment Follow operational procedures and take direction from store management Support team members to ensure smooth daily store operations
Required Qualifications:
Strong customer service and communication skills Ability to take direction and follow established procedures Comfortable working in a fast-paced retail or hospitality environment Attention to detail and strong organizational skills Basic computer proficiency Ability to lift packages up to 40 lbs when required
Preferred Qualifications:
Previous experience at The UPS Store Retail or POS transaction experience Experience in shipping, hospitality, or customer service environments
Work Environment:
Customer-facing retail and hospitality environment with frequent interaction with guests and clients Requires standing for extended periods Occasional lifting of packages and materials Occasional weekend & holiday availability may be required based on business needs
Ideal Candidate:
Friendly, professional, and reliable Takes pride in delivering five-star customer service Works well within a team and follows direction effectively Comfortable multitasking and assisting multiple customers in a busy environment
Before you apply
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