Consumer Engagement Manager

Posted today

virtual vocationsDenver (CO)

Insurance Sales AgentsInsurance Agencies and Brokerages

SENIORITY

Mid

About the role

Managing consumer inquiries and social media engagement, the part-time Consumer Engagement Manager will oversee customer service operations for an OTC brand, ensuring timely and compliant responses across multiple channels while working remotely for 20 to 30 hours weekly. Key responsibilities Manage and respond to non-medical consumer inquiries across various channels within established timeframes Monitor and moderate social media platforms, responding to consumer comments and feedback in compliance with company guidelines Conduct social listening and brand monitoring to track consumer sentiment and identify emerging trends Required qualifications BA/BS degree preferred in Communications, Marketing, Business Administration, or a related field 3-5 years of experience in consumer care or community management Experience with enterprise customer service platforms and social media management systems Hands-on experience with social listening tools and brand monitoring platforms Experience in consumer healthcare or a regulated industry is strongly preferred

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.