Dispatch Routing Analyst
lincare holdingsTucson (AZ)
About the role
Dispatcher This employee acts as a bridge between the local branch management team and the central dispatch department. In addition, the employee will drive timely completion of the daily routing/dispatching duties, as well as timely completion of responsibilities within the Logistics Department. Responsible for performing all MobileCast dispatching activities Routes all same day/next day deliveries according to Logistics policy and procedures Responsible for communication to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery Updates TIMS with customer notes and updates work order ship dates as necessary Responsible for communication to the branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field Responsible for monitoring a driver's progress during the day, and communicating back to the branch level any issues related to impacting missed time windows Monitors delivery staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate Reviews Reports at the Central Dispatch level to monitor driver compliance of route order completed via the MobileCast & Roadnet software system Coordinates with Region management on all action plans that would ensure driver compliance with targeted financial objectives Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws Ensures patients do not suffer service failures and communicates with the servicing branch of undeliverable stops Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field Responds to telephone, fax, and e-mail questions/problems from branches Regular and consistent attendance and punctuality is considered an essential job function of this position
Education/Experience:
Associate's Degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience Should have knowledge of Word Processing software
Physical Demands: The employee must occasionally lift and/or move up to 10 pounds.
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