VIP Services Specialist
seminole gamingAtlantic City (NJ)
$42,000-$52,000
ApplyVIP Services Specialist
Posted today
seminole gamingAtlantic City (NJ)
SENIORITY
Mid
SALARY
$42,000-$52,000
About the role
VIP Services Coordinator Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
Job Description:
Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and, in addition, assisting in VIP Check-In.
Essential Job Functions:
- Daily work assignments of VIP Services staff.
- Reviews and coordinates updates for VIP arrivals/departures throughout the property—play evaluation.
- Provides exceptional guest service that differentiates us from the competition.
- Responsible for quality, consistency, and presentation of all products delivered to guests.
- Adhere to the highest levels of guest service and ensure staff do the same.
- Respond to special requests from guests, as well as guest complaints and inquiries, in a calm, prompt, courteous manner.
- Develop department members' knowledge and skills through education and training.
- Running and maintaining multiple reports (occupancy avail/comp criteria, Suites, Limo, Entertainment Pacing, Non-Zero)
- Assist with the Collections Department
- Entertainment – Play evaluation, ticket assignments, meetings with box office, ticket distribution.
- Special EventsKronos, Salesforce, 7 rooms (restaurants & beach rentals)
- Call center host request and distributing high-end offers booked to Player Development
- Performs other duties as assigned.
Benefits Include:
- Medical, Dental, Vision Prescription, Life, Accident, Pet Legal 401K with match
- Paid Time OffHoliday PayFree Meals, Free Uniforms, Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and leadership development programs
Salary range: $42,000-$52,000
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