Payroll Analyst

Payroll Operations, Compliance & Analysis: Independently process, audit, and validate high-volume payroll accurately and on time across multiple jurisdictions, legal entities, pay groups, and payroll cycles. Handle escalated payroll support cases, including complex employee, manager, HR, and vendor inquiries requiring research, judgment, and timely resolution. Lead complex payroll activities, including equity compensation, executive payroll, deferred compensation, board payments, mobile employee payroll, relocation, annual compensation, bonus cycles, taxable benefits, and special tax treatment items. Lead quarterly and year-end activities, including reconciliations, audits, amended filings, adjustments, taxable benefit reporting, and employee reporting requirements. Research and resolve complex payroll, tax, and benefits issues while applying federal, state, local, and other regulatory requirements. Investigate payroll discrepancies, determine root causes, and recommend sustainable solutions.

Testing, Controls & Continuous Improvement: Support payroll system, configuration, integration, and process changes through structured end-to-end testing and test scripts, scenarios, and validation plans, including regression, integration, parallel, negative, and exception testing. Anticipate edge cases and confirm that results align with business requirements. Document testing outcomes, defects, risks, and opportunities to simplify, automate, standardize, and strengthen payroll processes and controls. Create and maintain process documentation, job aids, and operating procedures while contributing to projects that reduce risk and support scalable payroll & AI Enablement Use Workday, ADP GlobalView, SAP-based payroll tools, and related technologies to support payroll delivery, integrations, and issue resolution. Support and troubleshoot inbound and outbound payroll integrations, including retirement plans, deferred compensation, benefits, withholding, garnishments, tax filings, and workers' compensation reporting. Use approved AI, automation, reporting, and productivity tools to improve research, reconciliations, documentation, testing, analysis, process mapping, and practical technology and workflow improvements while protecting confidential data, validating outputs, maintaining human review, and ensuring payroll compliance. Partnership & Team ImpactBuild strong partnerships with Benefits, Pension, Compensation, Finance, Tax, Technology, and external vendors. Communicate complex payroll concepts in clear, business-friendly language. Share knowledge, support teammates, and contribute to a culture of learning and continuous improvement. Influence positive change through expertise, credibility, and payroll impacts related to benefits programs, including disability, paid family leave, taxable wages, deductions, imputed income, and year-end reporting. Identify trends, risks, and opportunities through payroll, benefits, tax, and reporting impacts, risks, and alternatives before recommending changes or corrections. Apply sound judgment when navigating ambiguous or non-standard payroll

Preferred Qualifications: CPP, FPC, or similar payroll supporting international payroll operations, including expatriate payroll, mobile employees, cross-border taxation, and related compliance requirements across jurisdictions such as Canada, the United Kingdom, and Hong Kong. Benefits administration or operations experience, particularly where benefits programs affect payroll taxation, disability payments, paid leave, taxable wages, or year-end reporting. Experience serving as a lead tester, project contributor, subject matter expert, mentor, or escalation point. When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. Referenced Salary Location

Boston, Massachusetts: Working Arrangement HybridSalary range is expected to be between$61,875.00 USD - $103,125.00 USDEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your /John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.