Deskside Support

Job Requirements: Technical Support & Endpoint Management Perform imaging, configuration, deployment, and maintenance of laptops, desktops, and other endpoint devices using Microsoft Deployment Toolkit (MDT).Troubleshoot and resolve hardware, software, printer, and network connectivity issues. Provide support for Windows operating systems, Microsoft 365 applications, and other corporate technologies. Diagnose and resolve technical incidents both onsite and remotely. Escalate complex technical issues to the appropriate internal IT teams when necessary. Maintain and update asset inventory records. Active Directory Administration Perform basic Active Directory administration, including password resets, account creation and maintenance, group membership management, and account deprovisioning. Ensure user access is provisioned and deprovisioned according to established procedures. Support employee onboarding and offboarding activities. Mobile Device Management Administer and support mobile devices using Workspace ONE.Enroll, configure, troubleshoot, and manage corporate mobile devices. Assist users with mobile device access, security policies, and application deployment. Service Management & Customer Support Manage and resolve incidents and service requests through Service Now. Monitor ticket queues, prioritize workload, and ensure timely resolution of support requests. Deliver excellent customer service while handling user calls, walk-ups, and ticket-based support. Document troubleshooting procedures, resolutions, and recurring issues. Collaboration & Project Support Assist with IT projects, technology rollouts, and office technology initiatives. Coordinate with project teams to track progress, identify risks, and provide status updates.

Qualifications & Skills: Proven experience as a Desktop Support Technician, Deskside Support Technician, IT Support Specialist, or in a similar role. Hands-on experience with Microsoft Deployment Toolkit (MDT) imaging and computer deployment. Working knowledge of Active Directory administration, including user and group management. Experience managing mobile devices using Workspace ONE.Experience using Service Now for ticket management and incident resolution. Strong knowledge of Microsoft Windows operating systems and Microsoft 365.Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple priorities and work effectively in a fast-paced environment.