Coordinator

Posted 4 days ago

collaberaMundelein (IL)

SENIORITY

Junior

SALARY

$23-25/hr

Apply

About the role

Title: QA Recall Coordinator Location: Mundelein, IL Duration: 6 Months to Start Schedule: Fully onsite for the first 2–3 months for training, then hybrid with 2–3 dayz onsite per week Pay Range: $23-25/hr Day-to-Day: Collabera is looking for a QA Recall Coordinator to support high-volume customer service and recall operations. This individual will handle approximately 80–115 calls and 100–200 emails per day, assisting customers with recall-related requests, field actions, corrections, removals, returned products, and documentation. They will support customer notifications, return authorizations, credits, replacement requests, recall tracking, and record maintenance while working closely with internal teams to ensure accurate and timely resolution. The ideal candidate will have a background in MedTech/medical devices, Quality, complaints, recalls, or field actions. Zendesk experience is preferred but not required.
Must Haves: 1–3 years of experience in Quality Assurance, medical devices/MedTech, pharmaceutical, healthcare, regulatory, or a related environment; High School Diploma/GED required, Associate’s degree preferred. Strong customer service, verbal/written communication, attention to detail, and organizational skills Comfortable handling high-volume phone and email requests in a fast-paced environment Experience maintaining accurate records, documentation, and tracking systems Proficiency with Msft Office, including Outlook, Word, and Excel Ability to manage multiple priorities, meet deadlines, and follow established procedures, work instructions, and regulatory requirements Plusses: Experience with product recalls, field actions, corrections/removals, and medical device quality or complaint handling. Experience with customer notifications, returned product processing, and Quality Management Systems. Zendesk experience and familiarity with regulated documentation and audit readiness Interested candiadtes can share their resumes to or can reach directly at 312-971-8967 The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

More like this