Business Analyst
robert halfHouston (TX)
About the role
We are looking for a Business Analyst to support customer-focused operational initiatives in Houston, Texas. This Long-term Contract position is ideal for someone who can translate business needs into practical solutions, evaluate documentation with precision, and collaborate effectively within Agile Scrum teams. The role will work closely with stakeholders to identify process gaps, improve service workflows, and help drive well-informed business decisions.
Responsibilities:
Gather and interpret business needs from stakeholders to define clear, actionable requirements for projects and operational improvements.
Analyze call center and customer service processes to uncover inefficiencies, clarify pain points, and recommend practical enhancements.
Review business and operational documents for accuracy, completeness, and alignment with established objectives and standards.
Partner with cross-functional teams in an Agile Scrum environment to support backlog refinement, sprint planning, and solution delivery.
Conduct gap analysis to compare current operations with desired outcomes and outline opportunities for process improvement.
Create organized business analysis artifacts such as requirement documents, workflows, and status updates to support decision-making.
Facilitate communication between business users and project teams to ensure expectations, priorities, and deliverables remain aligned.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.