Client Service Consultant | Retirement Investment Advisory Services

Job TitleServe as the primary contact for a specified number of corporate retirement plan clients, providing consulting and advisory solutions and being accountable for the delivery of exceptional client service.Consult with plan sponsors and retirement committees on matters related to fiduciary governance, plan design, plan compliance, vendor oversight, fees & expenses, participant engagement, and investment advisory (if licensed).Handle all day-to-day inquiries and service requests for assigned client base, responding to and resolving routine client questions or requests in a timely manner.Target 100% client retention.Proactively schedule, conduct, and lead client committee meetings (annually, semi-annually, or quarterly). Includes coordination with the strategic advisor, client committee, and vendors. Also includes the preparation and delivery of meeting materials and completion of post-meeting documentation and follow-up.Maintain regular communication between all parties (plan sponsor, committee members, recordkeeper, TPA, actuary, attorney, etc.) to strengthen client satisfaction and further deepen the client relationship.Coordinate with outside business partners as needed (recordkeepers, TPAs, investment managers) to manage client requests to successful completion.Maintain detailed notes/logs of client interactions and ensure all documentation is stored properly per firm protocols.Proactively address outstanding inquiries and develop possible solutions to alleviate future inquiries.Additional responsibilities as assigned by management.Preferred QualificationsBachelor's degreeFINRA Series 65 license (or willingness to obtain within 6 months of employment)Minimum QualificationsHigh School Diploma or GEDAt least three years of professional, retirement plan investment advisory experience in a 401(k) and/or 403(b) environmentPossesses comprehensive knowledge of industry and professional concepts, principles, practices and proceduresPossesses comprehensive knowledge of pertinent laws, regulations and professional standardsProficient use of applicable technologyProficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Microsoft TEAMS)Experience performing work that requires initiative and leadership skillsPursuing Qualified Pension Administrator (QPA), Qualified 401(K) Administrator (QKA) and/or Series 65 licensing as requested by organizationAbility to anticipate and elicit customer needsAbility to self-learn and develop business and technical knowledge quicklyMotivated team player with demonstrated interpersonal skillsComfortable working with quick turnaround times and deadlinesExcellent communication skills with the ability to effectively interact with individuals at all levels of the organizationAbility to travel as necessary