Inside Sales & Appointment Supervisor

Posted 2 days ago

joyce factory directBerea (OH)

First-Line Supervisors of Non-Retail Sales Workers Home Centers

SENIORITY

Senior

SALARY

$48,750 per year

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About the role

Who We Are: Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Position Overview: Lead from the front and produce alongside the team. Joyce is seeking an experienced, high-energy Inside Sales & Appointment Supervisor who will personally generate results while helping our Inside Sales and Appointment Specialists perform at their best. This working supervisor role does not have direct reports. You will support training and skill development and serve as the trusted floor leader when the Call Center Manager is out. Success requires balancing personal production with sound judgment, team support, and smooth daily operations. Schedule We are hiring for multiple full-time shifts at our Berea call center: Available shifts: 8:00 AM - 4:00 PM | 10:00 AM - 6:00 PM | 1:00 PM - 9:00 PMWeekend availability is required. All team members must work at least one weekend day per week. Compensation Your results drive your earnings through an hourly base rate plus commission and performance incentives.

Compensation Includes:

$18 per hour for the 8:00 AM - 4:00 PM and 10:00 AM - 6:00 PM shifts; $20 per hour for the 1:00 PM - 9:00 PM shift, including a $2 per hour shift differential
Commission and performance bonuses based on appointments set and lead quality
Total earning potential of $25–$30 per hour or more, based on performance

What You’ll Do:

Lead from the front by consistently meeting or exceeding your own production goals
Support onboarding, training, call practice, and skill development for new and existing team members
Model strong call quality, customer service, urgency, and appointment-setting habits
Make outbound calls to warm leads and handle inbound customer inquiries as a core part of the role
Build excitement, overcome hesitation, and create a positive customer experience
Educate homeowners on Joyce products, services, and value
Schedule and support high-quality in-home consultation appointments
Serve as the floor leader when the Call Center Manager is away, keeping workflow, coverage, and communication on track
Answer team questions, help resolve customer or operational issues, and elevate concerns to the Call Center Manager when needed
You’ll Be a Good Fit If You Have:
Previous success in call center production, inside sales, appointment setting, or a similar performance-driven role
The ability to lead by example and influence others without formal management authority
Experience helping train, coach, or support the development of teammates
Confidence answering questions, providing constructive feedback, and handling escalations
A competitive, goal-oriented mindset with the ability to balance personal production and team needs
Strong organizational and time-management skills
Availability for one of the listed shifts and at least one weekend day per week
Reliable transportation to and from work

Benefits:

Health, Dental, and Vision InsurancePTO and vacation 401(k) with a 25% uncapped company match
Employee discounts on home improvement services
Employee Referral Bonus Program
Why You'll Love Working at Joyce 71+ years of success as a family-owned and operated company
A visible leadership opportunity without leaving production
High-quality, American-made products
Strong marketing support and brand recognition
An upbeat team that recognizes strong performance and leadership#LI-BO1

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