Shift Supervisor - Security

Gaming SupervisorESSENTIAL FUNCTIONS:Ensure consistent high-quality service to all our team members and guests. Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests. Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Investigate incidents and guest complaints and produce summary report of findings. Review Security activities with Security Manager. Observe, identify, and appropriately address intoxicated guests. Check for and report safety hazards. Serve as team leader for emergency response drills and evacuations. Complete all government reporting. Monitor staffing levels to ensure budgetary compliance. Manage escalated guest service issues appropriately and discreetly. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Ensure satisfaction to guests. Follow lawful directions from supervisors. Uphold the company's non-disclosure and confidentiality policies and agreements. Interact well with others and be a positive influence on team member morale. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. WORKING ENVIRONMENT & PHYSICAL EFFORTS:The hospitality industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates Occasional: standing, walking, and lifting up to 50 pounds Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands Speech and Vision abilities are required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.