Customer Service Agent
Posted today
aw companies directapply true url httpsjobsawcompaniesinccomjbcustomerCedar Falls (IA)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers
SENIORITY
Junior
SALARY
$12.00/hr
About the role
Job DescriptionCustomer Service Agent (100% Remote) Join a Thriving Team and Grow Your Career from Home!Are you a problem-solver who loves helping people? We are looking for motivated, tech-savvy Customer Service Agents to join our fast-growing team. This isn't just a job-it's a career path with a clear trajectory into leadership for those who excel.Role Overview Start Date: Monthly Classes!Compensation: Starts at $12.00/hr with scheduled increases during your first year. You will eventually transition to a performance-based pay model that rewards your hard work. Location: 100% Remote (Must reside in IA & TNEquipment: We provide the computer; you provide the energy! Why Join Us? Growth Potential: We prioritize internal promotions to Team Lead and Supervisor roles. Comprehensive Benefits: Health, Dental, and Vision insurance, plus Paid Time Off (PTO) and Holiday Pay. Supportive Environment: Work in a dynamic, innovative, and lively digital workspace. Schedule & Training Hours: 20-40 hours per week. Shift Requirements: Must be available between 12:00 PM - 9:00 PM weekdays, with one mandatory weekend shift per week. Training: Must be available for 7 weeks of full-time, daytime training to ensure your success. Key Responsibilities Inbound Support: Answer calls professionally, resolving customer inquiries regarding products and services. Problem Solving: Troubleshoot order issues and provide real-time solutions. Quality Assurance: Follow up with customers to ensure a 5-star experience. Data Accuracy: Efficiently log call details and update customer records in our system. Qualifications Experience: 1-2 years of experience in a Call Center or Customer Service environment. Education: High School Diploma or equivalent. Tech Requirements: Reliable high-speed internet with the ability to connect via hard-wired Ethernet cableResidency: Must currently live in Iowa or TennesseeReady to take the next step in your career? Apply today to join our innovative team and help us redefine excellent customer service!
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