ServiceNow Solution Architect
ace stackSan Jose (CA)
ServiceNow Solution Architect
Posted yesterday
ace stackSan Jose (CA)
SENIORITY
Lead
About the role
ServiceNow Solution Architect
Location: San Jose, CA (Remote, 20–30% travel) Contract
We are looking for a ServiceNow Solution Architect to design and deliver enterprise-grade ServiceNow solutions. The role requires deep expertise in ITSM, ITOM (CMDB, Service Mapping, CSDM), and ITAM (HAM/SAM), along with hands-on development, integrations, and solution governance.
Key Responsibilities:
Lead design and implementation of ServiceNow solutions across ITSM, ITOM, CMDB, Service Mapping, CSDM, and ITAM.Architect integrations with enterprise systems (REST, SOAP, MID Server, LDAP, SAP, AWS, Azure).Customize, configure, and optimize ServiceNow modules; provide hands-on development and App Engine solutions. Ensure platform governance, security, and best practices. Mentor development teams and engage with clients as a technical advisor. Drive process automation and platform optimization.
Required Skills & Experience:
10+ years in ServiceNow implementations, 3+ years in architect/lead role.
Expertise in ITSM, ITOM (Discovery, Service Mapping, Event Management), CMDB, CSDM, ITAM (HAM/SAM).Hands-on scripting: JavaScript, Glide API, Business Rules; experience with integrations and workflows.
ServiceNow certifications (CSA, CAD, CTA preferred).ITIL process knowledge and strong communication skills.
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