Forward Deployed Engineer

Job Description: Contract-to-Hire | 2-Month Evaluation Period\n \n Please don’t email anyone on our team your resume. Apply through the job posting so we can keep everything in one place. Direct resume emails will be ignored and may disqualify you from consideration.\n \n About Arcway\n Arcway is building the AI-native platform for bringing new homes to life in 3D.\n \n We turn homebuilders’ architectural plans, options, and design catalogs into interactive 3D homes that buyers can explore and configure online.\n \n We’re a small, fast-moving team looking for someone who likes owning messy problems, finding solutions, and getting things across the finish line.\n \n The Role\n We’re hiring a Forward Deployed Engineer to own customer implementations from raw data to a live Arcway experience.\n \n You’ll work directly with our customers and technical team to make sure we have the right construction documents and design data, validate what we receive, translate customer requirements into technical scope, coordinate timelines, and keep projects moving.\n \n This is not a traditional product engineering role. You’ll use your technical skills and AI to solve customer problems, debug issues, transform data, automate workflows, and build internal tools that make implementations faster and easier.\n \n We’re looking for someone who doesn’t consider \"I sent it to engineering\" the end of their responsibility. If you like talking to customers, solving technical problems, and owning outcomes, we’d love to hear from you.\n \n What You’ll Do\n\n Own customer implementations from kickoff through launch\n Work directly with customers to gather requirements, documents, and data\n Validate construction documents, product catalogs, SKUs, and other customer inputs\n Translate requirements and timelines between customers and our technical and 3D teams\n Write scripts and lightweight software to solve customer and internal problems\n Use AI heavily to debug, automate workflows, transform data, and build tools\n Identify blockers and own getting them resolved\n Help with QA, project management, and implementation processes\n Turn recurring manual work into better tooling and automation\n\n \n What We’re Looking For\n\n You want to work directly with customers and communicate well with both technical and non-technical people\n You’re technical, ideally with 2+ years of software development experience\n Experience with TypeScript, React, Next.js, Python, Ruby, SQL, APIs, or similar technologies. Our stack is primarily TypeScript, React, and Next.js\n You’re solutions-driven and comfortable figuring things out without perfect instructions\n You’re highly organized and can manage multiple customers, dependencies, and timelines\n You’re excited to use AI as a core part of how you work\n You’re interested in architecture and homebuilding and willing to learn how to read CAD files, construction documents, elevations, roof plans, and other architectural data\n Enterprise SaaS or customer-facing technical experience is a strong plus\n\n \n New grads are welcome to apply. Our ideal candidate has 2+ years of experience, but we care more about technical ability, communication, curiosity, and ownership than years on a resume.\n \n Location and Schedule\n\n This is a minimum 40-hour-per-week role.\n You must be based in the United States and comfortable working across U.S. time zones from ET to PT.\n The role can be remote. In-person work is welcome but not required.\n\n \n Contract-to-Hire\n This role starts with a two-month contract period, after which we’ll make a decision about converting to full-time. This is non-negotiable. Please do not apply if contract-to-hire does not suit you.