IT & Systems Analyst

Salary: $54,000 - $58,000 annually

Location: Chicago, IL (Hybrid – 2 days per week in office on Tuesdays and Wednesdays)

Work Authorization: We are unable to offer sponsorship for employment authorization to work in the United States. Candidates must be authorized to work in the U.S. without the need for sponsorship now or in the future.

Job Summary: The IT & Systems Analyst is ASSH's primary hands-on technology resource and first point of contact for staff IT needs. The role is responsible for end-user support, account and access administration (onboarding and offboarding), infrastructure and security operations, Tier-1 application support for Salesforce/AMS and the website, and onsite event technology. This is an execution-focused operations role that works under technical direction set by the CTO and IT Analyst, with a defined growth path toward systems administration.

End-User Support & Helpdesk: Serve as first responder for staff IT issues (hardware, software, printing, connectivity, accounts) and resolve or escalate promptly. Maintain office technology: network (Meraki), Wi-Fi, printers, conference-room AV (Meeting Owl, ClickShare), and the 8x8 phone system. Document common issues and maintain staff self-help guides. Serve as first-line contact for IT vendors and service providers and track support cases through to resolution. Account Administration: Onboarding & Offboarding Provision new staff across Microsoft 365 (distribution lists, shared calendars and mailboxes, aliases, MFA and authentication methods), Salesforce (user account, Community Hub account, time-off records), 8x8 (account, phone number, voicemail), Box, Slack, the website account, and endpoint protection (Bitdefender); configure optional tools (Zoom, Claude, Adobe Creative Cloud, Notion) as needed. Offboard departing staff: disable access across all systems (including Zoom), convert or redirect mailboxes, set autoreplies, transfer files, and reassign approval workflows. Maintain the onboarding and offboarding runbooks. Administer AI tool licenses and access (e.g., Claude); provision accounts, onboard staff, field day-to-day questions, and relay usage feedback to the CTO.Infrastructure & Security Administer MFA and password standards and carry out periodic access reviews. Maintain endpoint protection (updates, encryption, antivirus) and support security reviews. Administer the Barracuda security suite (email protection and threat filtering, plus related modules): apply the configured policies, monitor, and respond to alerts. Maintain DNS and domain records (e.g., Cloudflare) for email and web services. Apply IT and security policies consistently as set by the CTO.Own the laptop and tablet inventory: eligibility, procurement, deployment, reformatting, refresh, and retirement or resale. Handle vendor returns and RMAs (e.g., Lenovo) and keep asset records current. Administer email deliverability (authentication, Sender Authentication Package, blocklists, sender reputation), triage spam and phishing reports, and maintain distribution lists, groups, and listserv settings.

Salesforce / AMS & Web Application Support: Provide Tier-1 application support: data uploads and exports, routine configuration, sandbox and staging refreshes, and basic administration cases with vendors. Make routine website and CMS content updates and simple display fixes. Support the IT Analyst with Salesforce Flow automations, n8n workflows, and Annual Meeting integrations: assist with testing and QA (writing test cases, running regression checks in sandbox/staging), monitor automation run health, and resolve or escalate routine failures.

Onsite & Event Technology Support: Support Annual Meeting and event technology under the CTO: onsite registration setup, badge printing, videography, and network and AV support.

Required Qualifications: Associate or bachelor’s degree in information technology, computer science, or a related field, or equivalent hands-on experience.2-4 years in IT support, helpdesk, or systems administration. Working knowledge of Microsoft 365 administration. Comfort with security fundamentals (MFA, identity and access management, endpoint basics).Familiarity with a CRM or AMS (Salesforce preferred) at an administration or support level.

Preferred Qualifications: Exposure to email deliverability and authentication, DNS, vendor management, or AI-tool administration. Experience building or testing workflow automations (e.g., Salesforce Flow, n8n) and a quality-assurance mindset. Basic scripting or query comfort (e.g., SOQL, Workbench, simple automation). Software development is not required.

Work Environment: You'll be the in-office anchor for ASSH's technology - the person staff turn to first for hands-on support with hardware, network, AV, and events. Hybrid arrangement, with collaboration tools and secure access to company systems provided for remote work.

Travel Requirements: Occasional travel may be required for training sessions, meetings, or conferences. Travel is within the U.S. and is estimated to be up to 5% per year.