Accounts Receivable Specialist

Posted today

servpro of south bendMishawaka (IN)

Bill and Account Collectors Collection Agencies

SENIORITY

Mid

SALARY

$22.00 per hour

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About the role

You know how to keep outstanding accounts from becoming forgotten accounts. You're comfortable picking up the phone, getting to the bottom of an issue, and following through until there's a clear next step. As an Accounts Receivable Specialist with SERVPRO, you'll put those skills to work managing customer accounts from invoice through payment or escalation. You'll work directly with customers and other responsible parties, maintain accurate account information, resolve issues that may be causing delays, and help keep receivables moving. You'll also have the opportunity to use your judgment and problem-solving skills when an account needs attention, working with the people involved to understand what's happening and find a way forward. It's a role that gives you real ownership of your accounts and the chance to put your experience to good use.

What We Offer: SERVPRO of South Bend provides restoration and disaster-recovery services to residential and commercial customers, backed by the resources and training of a nationally recognized restoration brand. In addition to a gnerous salary starting at $22.00 per hour, you can expect:

Part-time or full-time opportunity with flexible scheduling
Health, dental, and vision insurance
Paid time off 401(k) with company match
Paid training
Opportunities for career progression and professional development

What You'll Do:

Prepare accurate, timely customer invoices and confirm invoices have been received
Manage customer accounts and maintain accurate records of payments, discrepancies, commitments, and next steps
Contact customers, adjusters, mortgage companies, and other responsible parties regarding outstanding balances, payment commitments, and aging accounts
Work with Operations and management to resolve disputes, missing documentation, insurance issues, and other obstacles to payment
Complete required collection and escalation steps, including follow-up on missed commitments
Provide reporting on aging, expected payments, collection risks, and cash receipts
What You BringHigh school diploma or GEDPrevious accounts receivable, billing, bookkeeping, or collections experience
Strong telephone communication and customer service skills, with the confidence to discuss outstanding payments professionally and directly
Strong organization, attention to detail, and the ability to manage multiple open accounts
Intermediate to advanced computer skills, particularly Microsoft Office, Excel, and Outlook
Experience with accounting software; QuickBooks Online experience is strongly preferred
Restoration, construction, insurance claims, or property service experience is also a plus
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