Patient Financial Advocate

Posted yesterday

appalachian regional healthcare systemBoone (NC)

Patient Representatives All Other Outpatient Care Centers

SENIORITY

Senior

SALARY

$16.97 per hour

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About the role

Patient Financial Advocate

Location: Boone, North Carolina | Full-Time | Day ShiftWhy You'll Love Working Here

Compensation: Starting pay begins at $16.97 per hour, with competitive rates based on experience and education.

Schedule: Variable shifts, including weekends and holidays.

Benefits: Comprehensive medical/dental/vision coverage, retirement with employer match, paid time off, tuition reimbursement, paid parental leave, wellness incentives, and employee discounts.

Job Responsibilities: The Financial Advocate is responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. Serves as the patient's point of contact for financial assistance questions. The Financial Advocate collects payments, sets up payment arrangements, creates estimates, advises patients in person and over the phone on their insurance benefits and coverage, and in some cases, assesses patient referrals for appropriateness. The Financial Advocate's decisions and actions with patients and families are determined in an ethical manner practicing compassion and respect for the inherent dignity, worth and unique attributes of each person. Effectively communicates with patients/families, visitors, colleagues, physicians, leadership, and volunteers. The Financial Advocate follows and adheres to ARHS policies and procedures, regulatory requirements, and standards of behavior. The Financial Advocate demonstrates the ARHS Mission, Vision, and Values in action and approaches work in a way that reflects a bias for action, efficiency, and personal accountability. The Financial Advocate demonstrates professional conduct, effective communication, and effective delegation of tasks. Effectively and professionally manages working relationships with coworkers, physicians, and all ARHS team members in a way that promotes a healthy work environment. Performs duties under general supervision. Always assists coworkers, patients, families, and visitors regardless of the patient assignment, so long as the assistance is in-line with their scope.

Qualifications

Minimum Education: High School Diploma or GED required

Associate Degree in Accounting, Finance or related field is preferred

Experience: 2 years of experience in Patient Financial Services and the revenue cycle required 1 year of prior experience in a similar role with a similar scope is preferred Required Registration/License/Certification: Licensure not required Certification as Chartered Alternative Investment Analyst (CAIA), and Financial Risk Manager (FRM) is preferred

Knowledge, Skills and Abilities:

Ability to communicate courteously and effectively with the public, patients, family, staff, and physician and acts within the chain of command, utilizing positive verbal and non-verbal skills
Collaborates with customers in planning and decision making to result in optimal solutions
Knowledge of the continuum of care provided in the organization.
Ability to demonstrate exceptional customer service to patients, family, staff, and physicians

Physical Demands:

Lifts, positions, pushes, pulls, and/or transfers up to and greater than 20 pounds
Manual dexterity and mobility
Prolonged, extensive or considerable sitting/standing/walking
Bending, squatting, twisting, and turning
Near acuity: ability to see clearly at 20 inches or less

Working Conditions:

Infrequently exposed to hazards from electrical/mechanical/power equipment, odorous chemicals and specimens, and unpleasant elements (accident, injury, slippery surfaces, uneven surfaces), etc.
May be subject to irregular hours (days, evenings, nights, weekends, holidays) and emergencies
Continuous sitting, standing and walking long periods = to or greater than > 8 hours per shift
Speaking, reading, and writing, expanded > 8 hours per day
Exposed to vibration and cramped spaces
Infrequently per shift: lifts, carries, pushes, and/or pulls > 20 lbs.
Infrequently per hour: bends, squats, kneels, twists, turns and reaches
Frequently per minute: hand, finger, and wrist repetition and moderate dexterity
Frequently per hour: exposed to soft voices > 3 feet away
Frequently per hour: exposed to close eye work
Infrequently may be exposed to ionizing/nonionizing radiation exposure, including x-ray and microwave

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