Head of Product, Conversations

Posted 4 days ago

confidentialDallas (TX)

Marketing ManagersSoftware Publishers

SENIORITY

Manager

About the role

Head of Product, ConversationsAbout the CompanyPopular provider of help desk softwareIndustryInternetTypePrivately Held, VC-backedFounded2011Employees51-200Funding$11-$25 millionCategoriesInformation Technology & ServicesTechnologyInternetCRMCustomer ServiceCustomer Support ToolsGroup EmailEmailFinanceSoftwareSpecialtiesweb applicationsemailcloudand help deskhelp deskcustomer supportcustomer serviceshared inboxknowledge baselive chatand customer experienceBusiness ClassificationsSAASB2BAbout the RoleThe Company is seeking a Head of Product for its Conversations group, a pivotal role in the evolution of customer support software. The successful candidate will be responsible for the end-to-end management of the Conversations product group, which includes the Inbox and Copilot product lines. This role demands a strategic leader who can set the vision and roadmap, drive product monetization, and ensure the seamless integration of AI to enhance the customer experience.The Head of Product will be at the forefront of the company's mission to build AI that allows support professionals to focus more on the human side of customer interactions, while also being accountable for the revenue growth of the group. Applicants for the Head of Product role at the company should have a proven track record of owning and scaling core products, with a strong understanding of both the commercial and technical aspects.The ideal candidate will have experience in shipping AI-powered products, be adept at collaborating across different product surfaces, and have a keen focus on outcomes and product craft. The role requires a leader who is data-driven, technically fluent, and has a deep understanding of B2B SaaS. The Head of Product will also be expected to embody the company's values of being happy to help, prioritizing craft over convention, and fostering a culture of progress and ownership.Hiring Manager TitleChief Product OfficerFunctionsProduct Management

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.