MSP Service Desk Lead - SLA Champion & Ops Innovator

Posted 2 days ago

red cup itLos Angeles (CA)

Computer and Information Systems Managers Computer Facilities Management Services

SENIORITY

Lead

Apply

About the role

A managed services provider in Los Angeles is seeking an experienced MSP Service Desk Manager. The successful candidate will lead a team of service desk technicians and ensure high-quality service delivery to clients. Responsibilities include overseeing daily operations, maintaining SLA compliance, and acting as the primary point of escalation for incidents.

The ideal candidate will have: 3-5 years of experience in a managed services environment and a solid understanding of ITSM processes. Strong leadership and communication skills are essential.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.