Industrial Account Executive

JOB SUMMARY/PURPOSE Build and maintain effective long-term relationships with a defined customer base to ensure a high level of satisfaction and increase revenues. Serves as the primary interface for all products and services, and creates demand for the organization's products and services by raising their profile with customers. Is responsible for supporting both sales and service responsibilities. Collaborates with various organizations to forecast sales and revenue as well as spending of capital funds to serve new and expansion customers. Maintain a positive rapport with customers at the local management as well as corporate level. Analyze trends and develop strategies to increase and protect Company revenues. JOB DUTIES/RESPONSIBILITIES Actively engage in business retention and expansion activities focused on growing AGM and achieving business goals. Learn and understand industry trends, growth opportunities, and key drivers that affect the customer’s business and Entergy sales. Implement strategies to establish new or improve existing relationships with existing customers and prospects. Coordinate technical support for complex customer operational issues, coordination of planned outages and response for unplanned outages. Attend and present information at customer meetings as well as internal meetings to aid in revenue growth. Engage with Regulatory team to understand company’s regulatory strategy and filings in order to communicate effectively with industrial customers. Facilitate retail contract negotiation for new and retention industrial accounts. Manage commercial terms of industrial portfolio working closely with credit and billing organizations. Work closely with Investor Relations, Market Intelligence, and Finance partners to forecast and monitor monthly sales and revenue. Serve as single point of contact for storm prep and response for major industrial customers. Facilitate resolution of conflicts between customer and company in a timely manner.