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AdministratorThe Administrator will act as the face of the location and the company by offering the highest level of customer service and hospitality to visitors, clients, and the community both in person and on the phone. Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses.
Essential Functions and CompetenciesEnters contract details into information system and maintains other related documents
Orders and checks memorial to ensure accuracy
Processes annual funeral home and cemetery license renewals
Codes and scans invoices
Processes accounts payable and other accounting support transactions
Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members
Files and maintains customer information
Enters contract details into information system and maintains other related documents
Orders and checks memorial to ensure accuracy
Maintains office and facility supplies as well as fax machines, copiers, and network printers
Good written and verbal communication skills are needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate and timely responses to questions and requests in a calm, professional manner
Collaborates easily with co-workers, keeps shared information up to date, and works well independently
Communicates in a timely and effective manner with management
Excellent attention to detail while simultaneously handling a range of time sensitive tasks
Required Education and ExperienceHigh School Diploma or Equivalent
Two (2) years of administrative support experience
Proficient in MS Outlook, Excel, Word, and PowerPoint
Prior work experience in bookkeeping or accounting is helpful, but not required
AAP/EEO StatementEqual employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.
