Air Export Manager
lhhBaltimore (MD)
About the role
The Air Export Manager is responsible for leading and overseeing all air export operations within a freight forwarding environment. This role manages a team of air export specialists, ensures compliance with international shipping regulations, maintains customer satisfaction, drives operational excellence, and supports business growth. The Air Export Manager serves as the primary escalation point for customers, airlines, overseas partners, and internal stakeholders while ensuring profitability and on-time execution of international air freight shipments.
Key Responsibilities
Operations Management:
Lead and manage all day-to-day air export operations.
Oversee the movement of international air freight shipments from booking through final delivery.
Ensure timely and accurate processing of export documentation.
Monitor shipment status and proactively resolve service issues.
Manage capacity planning and carrier relationships to optimize service and cost.
Ensure operational KPI targets are achieved.
Team Leadership:
Supervise, coach, and develop Air Export Coordinators and Specialists.
Conduct performance reviews, training programs, and employee development initiatives.
Foster a high-performance culture focused on customer service and continuous improvement.
Manage staffing levels, workload distribution, and succession planning.
Customer Management:
- Build and maintain strong relationships with key customers.
- Act as senior escalation point for service issues.
- Participate in customer reviews and business development meetings.
- Collaborate with sales teams to support account growth and customer retention.
- Compliance & Risk Management
- Ensure compliance with:
- IATA regulationsTSA requirementsCBP regulations
- Export Administration Regulations (EAR)
- Dangerous Goods procedures
- Company SOPsMaintain audit readiness and operational compliance standards.
- Mitigate operational risks and ensure adherence to security programs.
BENEFITS:
Paid Sick Leave where applicable by State Benefit offerings for full-time employment include medical, dental, vision, commuter benefits, and a 401k plan offer Annual discretionary bonus based on company and individual performance Equal Opportunity Employer/Veterans/Disable led To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employ
- San Francisco Fair Chance Ordinance
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