Office Coordinator - Plumbing & Service Dispatch

Posted 3 days ago

dittmar companyVienna (VA)

Office Clerks, General Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Mid

About the role

We are a locally based developer that specializes in all phases of construction and property management. We are looking for a highly organized and friendly Office Coordinator for our plumbing division to keep the daily office operations and field crew running smoothly.

Duties: Answer Phones & Greet Customers: Be the warm, professional voice of our company, handling incoming client inquiries, booking service calls, and providing status updates. Invoices: Generate and deliver invoices for service work and construction projects to ensure prompt payment and customer satisfaction. Schedule & Dispatch: Coordinate daily service routes and assign jobs to field plumbers. Customer Follow-Up: Make confirmation calls, follow up on pending estimates, and handle post-service satisfaction checks. General Admin Support: Manage office emails, maintain digital files, order office supplies, and assist with basic invoicing or data entry.

Requirements

Experience: 1–3 years of administrative, customer service, or dispatching experience (prior experience in the home services, trade, or construction industry is a huge plus!).Tech-Savvy: Comfortable using computers, multi-line phone systems, and modern scheduling software.

Communication Skills: Clear, polite phone etiquette and the ability to stay calm in a fast-paced environment. Detail-Oriented: Highly organized with great time-management skills.

What We Offer: Competitive hourly pay (based on experience)Paid time off (PTO) and paid holidays Health insurance options Life insurance 401K (matching)

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