Hospitality Governance Lead

Posted 3 days ago

virtual vocationsDenver (CO)

Administrative Services ManagersHotels (except Casino Hotels) and Motels

SENIORITY

Manager

About the role

Transforming workplace experiences, the full-time remote Hospitality Governance Lead will manage amenity services and operations for a Fortune 500 client, develop playbooks and training, and lead a team while ensuring exceptional service delivery. Key responsibilities Serve as the subject matter expert for amenity services, providing consultative guidance and aligning strategies with workplace experience goals Create and maintain comprehensive playbooks and standard operating procedures for amenity services, ensuring global consistency and regional customization Lead and mentor the HX Hospitality team, fostering a culture of excellence and continuous improvement in service delivery Required qualifications Bachelor's degree in hospitality, event management, business administration, or related field 10+ years of experience in amenity services, facility management, or hospitality industry Proven expertise in at least three amenity areas such as mail operations, AV technology, or food service Experience in developing training programs and standard operating procedures Strong vendor management skills with a track record of resolving escalations and conducting benchmarking studies

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.