Service Manager

Science Within Reach. Careers That Make an Impact. Service ManagerCopia Scientific is seeking an experiencedService Managerto lead and support our growing service organization based out of our Taunton, MA headquarters. This is a full-time, in-office position requiring a hands-on leader who is comfortable managing people, schedules, and service execution in a fast-paced environment. This role oversees up to 15 Field Service Engineers and is responsible for day-to-day service operations, technician performance, customer satisfaction, and continuous improvement. Remote or hybrid work isnot availablefor this position. What You’ll DoService Operations & Execution Manage daily service operations including scheduling, dispatching, resource allocation, and workload planning Ensure timely and high-quality completion of installations, preventive maintenance, and repairs Plan and manage service parts, materials, and inventory needs Monitor service KPIs including response time, utilization, backlog, first-time fix rate, and cost control Ensure service documentation, reporting, and processes are followed consistently Directly supervise, coach, and support up to 15 Field Service Engineers Conduct one-on-ones, performance reviews, and corrective actions as needed Support onboarding, training, and ongoing development of technical staff Lead by presence-actively engaged with the team on a daily basis Customer & Cross-Functional Support Serve as the primary escalation point for service-related customer issues Coordinate closely with Sales, Operations, and Leadership on service priorities and customer needs Identify and implement practical improvements to service workflows and execution