Client Services & Growth Coordinator

Key Responsibilities: Growth & Referral Development Build and maintain relationships with referral sources, including senior living communities, healthcare providers, social workers, case managers, rehabilitation facilities, and community organizations. Conduct regular field visits and represent the agency at community and networking events. Follow up on prospective-client inquiries. Document referral-development activity using established agency systems. Client Intake & Follow-Up Respond to prospective clients, families, and referral sources promptly and professionally. Gather preliminary information about client needs, requested services, schedules, and other intake requirements. Explain agency services and coordinate next steps with the Administrator and other appropriate team members. Maintain follow-up with prospective clients through assessment and start of service. Ongoing Client Services Maintain regular communication with existing clients and families as assigned. Respond to routine client questions, service concerns, and changing needs. Monitor client alerts during assigned working hours and contact clients, families, or caregivers according to agency procedures. Document client contacts and promptly escalate health, safety, caregiver, or service concerns to the Administrator, Supervising RN, emergency services, or other appropriate party according to established protocols. Support client satisfaction and retention through timely communication and follow-up. RN & Operational Support Assist the Supervising RN with non-clinical coordination and follow-up, such as contacting clients and families, scheduling or confirming visits, coordinating communications, obtaining requested information, and addressing logistical needs. Support communication among clients, families, caregivers, the Supervising RN, and agency management. Maintain accurate and timely documentation in agency systems. Provide other non-clinical administrative and operational support related to client services and agency growth as needed.

Qualifications: Strong interpersonal, communication, organizational, and follow-through skills. Experience in sales, business development, client services, healthcare, senior services, home care, senior living, or a related field. Ability to communicate professionally with older adults, families, healthcare professionals, and community partners. Comfortable managing multiple priorities and responding appropriately to time-sensitive client concerns. Comfortable using technology for communication and documentation. Reliable transportation and ability to travel locally. Preferred Existing relationships with healthcare, senior-living, or senior-services referral sources in the Baltimore area. Experience with home care, senior living, healthcare admissions, community relations, healthcare sales, or client intake. Experience working with nurses, social workers, care managers, or other healthcare professionals. Schedule & Compensation Approximately 24 hours per week $25/hour, W-2 Approved business mileage reimbursed according to agency policy Schedule generally includes a combination of field referral-development activities and office/remote time devoted to intake, client support, and follow-up. Performance Incentives $150 when an attributable new client begins service and completes the first 40 billable hours. $250 for a larger ongoing case with 25+ hours of service per week, after completion of the first 40 billable hours. $500 quarterly bonus for achieving at least 90% of the established growth goal. $1,000 quarterly bonus for achieving 100% of the established growth goal. Performance will be evaluated based on referral development, client acquisition and retention, responsiveness, documentation, follow-through, and achievement of established growth goals. Future Growth As the agency grows, this position may expand in hours, compensation, responsibilities, and leadership opportunities. Flexible work from home options available.

Compensation: $25.00 per hour