Customer Service Representative- Branch Office

Duties & Responsibilities: Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives Prepare accurate and timely quotes, including complex pricing and lead time evaluations Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications Actively support outside sales team members by: Assisting with quotes and customer communication Providing product, pricing, and availability information Helping resolve customer issues and escalations Research issues, interpret available information, and use critical thinking to solve problems independently Assist in the purchase of non-AESSEAL items Direct interface with vendors Obtain quotes, pricing, & lead time Warehouse duties Receive goods which may require driving a forklift Shelve stock where applicable Assembling kits Pick product for customer orders and process through shipping Basic forklift maintenance Prepare pallet for shipping LTLOther duties, responsibilities, and activities may be modified or assigned at any time based on business needs Health, Safety, Environment, Quality and Ethical Standards Ensure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world leading Organization This position has no supervisory responsibilities Key Skills and Qualification High School Graduate or GEDStrong customer service and communication skills Forklift certified or ability to become certified Strong collaboration skills across multiple departments Ability to manage multiple priorities in a fast-paced environment Proven ability to analyze information and solve problems with limited direction Basic mechanical aptitude High attention to detail and accuracy Prior experience in customer service – including order entry, quoting, or inside sales support is preferredSAP experience preferred

Physical Demands: Lift/Carry F (Frequently)Stand F (Frequently)Walk F (Frequently)Sit C (Constantly)Reach Outward F (Frequently)Reach Above Shoulder O (Occasionally)Climb N (Not Applicable)Crawl N (Not Applicable)Squat or Kneel O (Occasionally)Bend O (Occasionally)10 lbs or less O (Occasionally)11-20 lbs O (Occasionally)21-50 lbs O (Occasionally)51-100 lbs N (Not Applicable)Over 100 lbs N (Not Applicable)Push/Pull 12 lbs or less O (Occasionally)13-25 lbs O (Occasionally)26-40 lbs O (Occasionally)41-100 lbs N (Not Applicable)AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.