Customer Service Specialist - Professional Environment in Duluth

Job DescriptionJob DescriptionThe Opportunity: The Contract Customer Care Specialist is responsible for uncovering opportunities in our processes and offering expertise and advice in resolving customer concerns in an accurate and timely manner, identify processes that will create efficiencies in workflow that will increase customer satisfaction. This position will work cross functionally to effectively resolve any service-related issues, while balancing both the needs of the customer and the business. Additionally, you will support service recovery initiatives through three focus areas: research, service, and operations.OFFERS HYBRID POSSIBILITIES AFTER TRAINING!Job Duties:Research, analyze and resolve customer issues via multiple work queues (including Social Media sites) in a courteous and timely mannerAnalyze customer complaints and provide appropriate corrective actionsServe as an liaison between the customer support team, management, and the customer to improve customer service and business productivityIdentify opportunities for improvement and work cross functionally to enhance business processes and the work environmentAssist in the development, testing, and communication of operational policies and proceduresDevelop customer service programs and strategies to provide outstanding servicePrepare documentation and reports on routine customer correspondence for future reference purposesAssist in training and mentoring peers on improving customer support serviceQualifications:High school diploma3 - 5 years minimum experience in customer support/contact center or sales supportAdvanced level computer skills with basic Microsoft programs (Excel, Word, Outlook)Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) and overtime as necessaryCustomer focused with the ability to work effectively and professionally with customersResourceful and effective problem-solving skills with the ability to make decisions with strong attention to detailStrong verbal and written communications skillsAbility to work independently in a high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customersTeam player with strong interpersonal skills possessing the ability to effectively work within the department and across the companyRelationship management experience,