Call Center / Administrative Assistant

Responsibilities: Answer incoming calls and respond to customer inquiries professionally and courteously. Make outbound calls to prospective and existing customers. Schedule and confirm appointments for sales representatives and management. Maintain accurate customer records and update information in company databases and CRM systems. Assist with data entry, filing, and general office administration. Manage email correspondence and distribute messages appropriately. Support daily office operations and administrative functions. Coordinate with internal departments to ensure a smooth customer experience. Handle customer concerns and escalate issues when necessary. Prepare reports and maintain organized records as needed.

Qualifications: Previous experience in a call center, customer service, receptionist, or administrative role preferred. Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Proficiency with Microsoft Office (Word, Excel, Outlook). Comfortable using CRM systems and scheduling software. Ability to work independently and as part of a team. Professional demeanor and strong attention to detail. Reliable attendance and punctuality.

Benefits: Competitive hourly pay Paid Time Off (PTO) Health Insurance Career growth opportunities Supportive and team-oriented work environment If you enjoy providing outstanding customer service and helping keep an office running efficiently, apply today and become part of the Luxury Bath of Phoenix team.