Quality Technical Engineer

The Quality Technical Support Engineer is responsible for improving, developing, and maintaining quality (ISO 9001), environmental (ISO 14001), LEAN, safety, continuous improvement, and technical processes within a manufacturing environment. This role works with internal and external customers and suppliers to identify and resolve quality-related manufacturing and productivity issues, ensuring corrective actions are implemented effectively and in a timely manner to reduce production waste and product quality concerns. Quality Technical Support Engineer Responsibilities: Support achievement of key metrics, including quality, safety, environment, productivity, lean, cost, and employee development through process changes and continuous improvement activities. Develop quality, environmental, and safety procedures and training materials, and assist with implementation, including the review and development of Standard Operating Procedures (SOPs), Work Instructions, and Standard Work. Operate within the established Document Control system. Perform root cause analysis and implement corrective and preventive actions for non-conformances and process-related concerns, including customer, supplier, and internal process issues. Apply process improvement tools, including statistical process control (SPC), process mapping, control charts, design of experiments, lean methodology, and process capability studies. Work with customer and supplier Quality teams to connect operational requirements, capabilities, and performance. Support and lead internal and supplier development activities and ensure supporting documentation is maintained. Review and approve documentation for initial sample submissions, including APQP, PPAP, ATP, customer-specified documents, and other required documentation. Perform internal audits and support external audits. Quality Technical Support Engineer Qualifications: Bachelor's degree or Technical Diploma in an engineering-related field; Mechanical Engineering is preferred. Experience in Quality Assurance, Production, Lean, and/or Engineering within a manufacturing setting is an asset. Ability to effectively present data, methods, findings, and remediation plans to broad internal and external audiences. Manufacturing auditing experience, including ISO 9001 and ISO 14001 training, is considered an asset. Technical writing skills related to SOPs and Work Instructions are considered an asset. Project management skills, including development of project scopes, specifications, schedules, timelines, and deliverables. Manufacturing environment experience is an asset. Relevant training may include ISO 9001/14001, internal auditing, Lean/5S, Six Sigma or equivalent, SPC, drawing comprehension, PPE, WHMIS, MS Office, and SAP Business One.