Client Service Coordinator

Posted 2 days ago

firehouse animal health center kyleKyle (TX)

Veterinary Assistants and Laboratory Animal Caretakers Veterinary Services

SENIORITY

Mid

SALARY

$17.00 - $22.00 per hour

Apply

About the role

Description: Client Service Coordinator (CSC) Firehouse Animal Health Center Kyle| Kyle, TX Pay Rate: $17-$22 per hour, depending on experience Firehouse Animal Health Centers is looking for a full-time Client Service Coordinator to join our team in Kyle, just south of Austin. Firehouse is a full-service veterinary hospital that provides comprehensive veterinary care, unparalleled service, and a collaborative experience to the pets, people, and communities we serve. We believe in giving back to our communities and partner with over a dozen local nonprofits. To date, we've gifted over $1 million in medical care to thousands of pets in need. Firehouse has placed among the top companies in the Austin Statesman's Best Places To Work award list for several years in a row. We prioritize training in leadership, communication, and diversity to help us work together as a unit and provide a safe, collaborative, and equitable work environment for our teams. Each team member is encouraged to achieve their personal goals in education, career progression, and/or leadership. We want every team member to feel like they're part of a bigger mission, feel empowered to carry out important tasks, and develop their own skills. We are passionate about training and welcome all candidates regardless of experience level! If you'd like more information about this job listing, please visit https://firehouse.vet/join-our-team/ Position Overview At Firehouse, Client Service Coordinators (CSC) are responsible for driving the flow of the hospital by coordinating patient care in a friendly and efficient manner that ensures excellent service to our clients and patients. You will report to the hospital leadership team – the Hospital Manager and Medical Director. Your work will directly support your peers, leadership team, and hospital goals. Our Kyle and Round Rock hospitals also feature Firehouse Pet Resort services. CSCs at these locations assist on weekends with resort operations.

Responsibilities: CSCs are responsible for the following. This list may be revised at any time and additional duties not listed here may be assigned as needed. Client Care:

Schedule and confirm appointments, surgeries and procedures
Register new clients and check clients in and out for appointments and procedures
Prepare next day surgery and treatment documents
Provide exemplary communication and customer service
Conduct follow up correspondence
Receive/process client and prescription refill requests
Prepare and mail greeting cards to welcome new clients and reward existing clients
Clerical Skills:
Answer and direct multiple phone lines
Respond to company emails in a professional, timely manner
Maintain accurate medical records
Prepare/process scans and referral reports
Ensure cleanliness of hospital
Provide cleaning and maintenance of office equipment
Perform other duties as assigned
Professional Experience / Personal Characteristics
Previous experience in a veterinary setting (CSR, assistant, technician), preferred
Must be open to learning
Comfortable with computers and other technology (experience with AVImark software helpful but not required)
Passion for building relationships and educating
Compassion toward animals and people
High energy and drive to be successful
Fast learner, able to multi-task and be flexible to change
Ability to innovate and problem solve
Team player who can work effectively in a fast-growing, dynamic environment
Effective communicator in a variety of situations
Great attention to detail
Things You Need to Know
Dependable attendance needed
Must be able to work shifts that support hospital business hours and until all patients have been discharged
Potentially subject to high noise levels, bites, and scratches
Potentially subject to hazardous chemicals
Compensation

Pay Rate: $17–22 per hour, depending on experience

Firehouse offers full-time team members medical, dental, vision, life insurance, 401k matching, short-term disability, PTO, paid holidays, discounted pet care services, employee assistance program, and more. We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love. United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.