Assistant Account Director

Assistant Account DirectorCompensation: $140,000-$160,000 per yearJob OverviewThe Assistant Account Director will be responsible for overseeing the successful execution of services provided to our customers and managing sales to our customers. The individual will maintain and build the relationship between company and the customer or a group of customers.Roles & ResponsibilitiesOperate as the day-to-day point of contact related to all matters specific to the accountsDevelop and manage client relationships ensuring that expected service levels are achievedSolve conflicts with clients and resolve employee issues quickly and effectivelyMeet all client deadlines according to customer needs and objectivesOversee customer account management and negotiate contracts to maximize profitEstablish budgets with the client and Account DirectorAchieve or exceed financial targets and ensure effective, efficient, and economic operation of assigned responsibilitiesEncourage an environment that supports teamwork, co-operation, performance excellence and personal successWork with Account Director to leverage SMEs in vendor contract negotiations, conducts competitive RFPs and assessment for self-perform opportunitiesAssist in preparing monthly and quarterly portfolio reports to communicate compliance to stakeholdersMay participate in governance meetings with the vendors and clientCollaborate with site managers to investigate and develop innovative practices of vendor programs for quality compliance, cost savings, sustainability, and efficienciesCollaborate with site managers to administer and execute internal performance audits, create, and drive subsequent corrective action plans to sustain required compliance levelsSupport both internal and external regulatory agency inspection reviewsEnsure that all work is performed within SBM company policies and procedural standards, reward or take disciplinary action when necessary, and involve Human Resources where appropriateRecruit, hire, create structure, evaluate, and develop high performing teamsIdentify new sales opportunities within existing accountsHelp prepare and give sales presentations to high-level executivesForecast and track sales results and make annual forecastsCommunicate the progress of monthly and quarterly initiatives to internal and external team members.Work with managers and supervisors on site to plan, assign, and direct work of employeesProvide leadership/motivation and convey the vision and values of SBM to team membersSome travel may be requiredPerform other duties, as assignedQualificationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Education and/or ExperienceBachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations.Equivalent combinations of education and experience will be considered.Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment.Certificates, Licenses, RegistrationsMay be required to have a valid driver's license.Knowledge, Skills, and AbilitiesProven ability to build and maintain strong client relationships, including contract compliance, service-level agreement (SLA) management, and issue resolution.Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices.Proficiency with Microsoft Office Suite and experience using workforce management, facilities management, CMMS, or related operational systems.Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public.Strong verbal and written communication skills.Ability to juggle multiple account management projects at a time.Strong attention to details.Supervisory ResponsibilitiesCarries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; reviewing, approving, and managing employee timecards; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.