WFM Analytics & Automation Specialist

Posted 16 days ago

triwill groupDenver (CO)

Management AnalystsTelemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

About the role

Gusto is seeking a Workforce Management Analyst to scale operations and drive the next level of WFM excellence. You will design intraday systems, interpret performance signals, and build AI-enabled tooling to automate and optimize scheduling across departments. Ideal candidates have 7–8+ years in contact center WFM, strong analytics, and leadership skills, with a proactive, data-driven mindset and familiarity with COPC/ICMI/SWPP standards. #J-18808-Ljbffr

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A number in mind

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Your notice period

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