Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Call Center RepresentativeLocation:2822 General Hudnell Dr., San Antonio, TX 78266 (Onsite)Pay Rate:$15.00/hourEmployment Type: Full-TimeShift Information: Must be available to work any 8-hour shift, Monday through SundayJob Summary:We're hiring an Onsite Call Center Representative in San Antonio, TX to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performancegoals.Key Responsibilities:Provide professional customer service support via inbound callsHandle high-volume call center interactions efficiently and accuratelyResolve customer inquiries, issues, and complaints in a timely mannerMaintain accurate records through data entry and system updatesFollow company processes, compliance standards, and quality guidelinesMeet productivity, attendance, and performance metricsCollaborate with team members to improve customer satisfactionRequired Qualifications:High school diploma or GED requiredMinimum of 6 months of call center, customer service, or dispatch experienceStrong communication and customer service skillsAbility to work in a fast-paced call center environmentBasic computer skills and ability to navigate multiple systemsReliable attendance and strong work ethicAbility to successfully complete a background check, credit check, and security fingerprintingWhat We Offer:Competitive hourly payMonthly incentive opportunity of up to $350 after training by meeting performance metricsNight or weekend differential, based on shift workedBenefits from day one (medical, dental, vision) for eligible rolesPaid time off and holidaysPaid trainingCareer growth and advancement opportunitiesSupportive and inclusive work environmentTraining Requirements:Complete a mandatory 3-week paid training program (Week 1 classroom training; Weeks 2–3 supported call handling).Maintain an average quiz score of 80% or higher and complete all required E-Learning courses.Apply now and make an impact from day oneLooking for more information?We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role in San Antonio&Puerto RicoPay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $15.00,which may be below your state's minimum wage. Please consider this when applying.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com. You may alsoclick here to access Conduent's ADAAA Accommodation Policy.