Call Center Representative

Air Experts North Raleigh 2730 Rowland Rd Raleigh, NC 27615, USA Description Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we'd love to have you on our team! We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication. This role offers competitive pay , opportunities for growth, and comprehensive benefits , including 401(k) matching, healthcare coverage, and paid time off.ResponsibilitiesHandle a high volume of inbound calls while delivering excellent customer service Identify and assess customer needs to ensure satisfaction Build trust and maintain positive relationships through effective communication Provide accurate information using company tools and resources Meet customer service targets and call-handling expectations Address customer inquiries and resolve issues promptly, following up when necessary Maintain detailed records of customer interactions and account updates Adhere to company communication guidelines and best practices Take initiative to go above and beyond to enhance the customer experience Qualifications & Skills Minimum 2 years of Call Center experience Proven ability to exceed performance goals Strong phone communication and active listening skills Experience with CRM systems and customer service tools Ability to adapt to different customer needs and personalities Excellent verbal and written communication skills Strong multitasking, prioritization, and time management abilities Compensation & Schedule Pay: $18.00 - $20.00 per hour + Commissions and Monthly Bonus Potential Available Shift: 12 PM to 9 PM 10 AM to 7 PM All shifts are Monday-Friday with one- two weekend rotations per month 401(k) with employer matching Medical, dental, and vision insurance Life insurance Paid time off On-the-job training Opportunities for growth and promotion from within Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.