Chief of Staff

Chief Of StaffLehi, UtahAt Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.The Chief Of Staff, Customer & Revenue Operations, will report to and partner with the COO, focusing on our post-sales performance and strategy, internal business systems, and revenue operations. You'll work closely with cross-functional leaders to drive execution, alignment, and strategy across our most critical post-sales, customer, and internal operations candidate will help operate the Customer & Revenue Operations (C&RO) organization and identify and lead high-impact initiatives. It is critical that the Chief Of Staff is aligned with our operating principles. This individual must be able to work in a fast-changing, ambiguous environment. The Chief Of Staff will amplify the effectiveness of the COO and the rest of the (C&RO) leadership team.What You Will Be Doing:Work directly with the COO and leadership to define CX & RevOps priorities, including strategic planning and goal setting based on company-wide objectivesPartner closely with the COO and cross-functional leaders to support C&RO organization, driving strategic alignment and execution on top initiativesSupport C&RO organization in prioritizing initiatives, managing team operating cadences, and ensuring follow-through on key decisions and action itemsProvide leverage to COO by representing his decisions/thinking/voice to all levels of C&RO org as well as key cross-functional leadersTranslate high-level strategic decisions into actionable plans with associated ownership, prioritization, and timelines, formally and informally. Form an independent point of view on what is required to achieve our vision. Work with the leadership team to understand potential gaps, define plans to address them, and ensure we execute on those plansShape and manage the objectives and operating cadence of leadership team meetings–facilitating discussions on the right topics and managing follow-up on action itemsLead and organize content creation for key documents or meetings related to the C&RO organization (e.g., All Hands, Quarterly/Monthly/Weekly Business Reviews, Scorecards, etc.)At times may be asked to step in and act as a leader in specific areas if there are gapsIdentify opportunities in the C&RO organization and lead high-impact strategic projectsWhat You Should Have:Alignment with our operating principlesLocated or open to relocation to work onsite at our headquarters in Lehi, UtahMBA, Bachelor's or equivalent experienceExperience working with CX, RevOps, and Corporate Strategy teamsExperience working in the SaaS or Technology industry is a plus, especially vertical and/or SMB SaaSAbility to be a thought partner to the COO/CX/RevOps leaders by structuring and solving complex problemsAbility to communicate clearly and directly to drive accountability and actionExcellent written and verbal communication skillsExcellent project management skillsExperience working with significant change and ambiguityAbility to multitask and prioritize in a rapidly changing environment with competing prioritiesWillingness to roll up sleeves to directly solve difficult problemsSystems thinking and the ability to create new structures or processesPragmatic and logical in thinking and decision-makingTrustworthiness to handle confidential information with integrityBenefits:Open and transparent cultureLife insurance, long and short-term disability coveragePaid parental leaveFertility benefitsGenerous vacation time, plus three 4-day summer holiday weekendsExcellent medical, dental, and vision benefits401k PlanBi-annual swag drops with cool Podium gear and apparelA stellar HQ (Utah) gym with local professional coaches and classes offeredOnsite HQ (Utah) child care center, subsidized for employeesPodium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.