Executive Director, Head of E-Comm Surveillance

Key Responsibilities: Manage and guide the Communications Surveillance review team, ensuring timely identification, escalation, and resolution of risks. Collaborate with supervisors and compliance stakeholders to handle escalated issues and ensure appropriate follow-up in line with regulations. Drive improvements in surveillance training by contributing subject matter expertise to central compliance training efforts. Design and manage performance metrics and reporting tools (e.g., MIS, KPIs, KRIs) to measure program effectiveness and surface critical findings. Lead the implementation and optimization of surveillance systems, ensuring alignment with regulatory requirements and industry best practices. Partner with Data Analytics teams to develop and refine models that enhance surveillance capabilities. Maintain up-to-date knowledge of evolving regulatory expectations and surveillance trends to keep the program forward-looking and robust. Serve as a liaison between Compliance leadership in the Americas and internal partners, including senior business leaders and global compliance officers.