Technical Support Engineer 2: Triage & Discovery Specialist

Posted yesterday

alloyDenver (CO)

Engineering Technologists and Technicians, Except Drafters, All Other Computer Systems Design Services

SENIORITY

Senior

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About the role

Alloy is seeking a Technical Support Engineer 2 to triage incoming cases, lead discovery conversations, and build high-quality handoffs for senior engineers. You'll resolve straightforward tickets using Zendesk, while expanding product knowledge and collaborating across teams in a dynamic support environment. The role requires strong communication, analytical thinking, and the ability to turn ambiguous intake into structured, actionable work.

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A number in mind

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Your notice period

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